Effective Date: February 16th, 2025

1. Introduction

Filmmakers Biz (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our services through Meta’s platforms, including the WhatsApp Cloud API, Instagram API, and Messenger for Businesses API (via our Facebook Page). This policy applies to all data processed through these communication channels and is designed to comply with Meta’s requirements and all applicable data protection laws (e.g., GDPR, CCPA).

2. Information We Collect

When you communicate with us through any of these platforms (WhatsApp, Instagram, and Messenger), we may collect the following types of personal data:

• Contact Information:
  Your phone number, email address, name, and other contact details you voluntarily provide when interacting via WhatsApp, Instagram, or Messenger.

• Message Content:
  Information you send through messages (text, images, videos, attachments, etc.) on any of the platforms.

• Usage Data and Metadata:
  Information about how you interact with our services, such as message timestamps, IP address, device type, location, account identifiers, and other metadata associated with activity on WhatsApp, Instagram, and Messenger.

Note: Communications are protected by end-to-end encryption where applicable (such as on WhatsApp). We do not access the content of your messages beyond what is necessary to provide our services.

3. How We Use Your Information

We use your personal data for the following purposes:

• Multichannel Service Provision:
  To send notifications, respond to inquiries, manage customer interactions, and provide support through WhatsApp, Instagram, and Messenger.

• Improving Communication:
  To analyze usage patterns and enhance our customer service by integrating feedback from various communication channels.

• Marketing and Promotions:
  With your consent, to send you relevant offers and updates through any of the platforms, always respecting your preferences and applicable laws.

• Compliance and Security:
  To fulfill legal obligations, protect our systems, prevent fraud, and ensure authorized access to your data.

4. Data Storage and Security

• Security Measures:
  We employ industry-standard security measures, such as encryption, access controls, and robust authentication, to protect your personal data.

• Data Retention:
  Data is retained only as long as necessary to fulfill the purposes described in this policy or as required by law. For instance, messages sent via the WhatsApp Cloud API are temporarily stored (up to 30 days) to facilitate delivery and are automatically deleted thereafter; retention for Instagram and Messenger will align with each platform’s guidelines and our internal policies.

• Third-Party Service Providers:
  If we utilize Business Solution Providers (BSPs) or other third parties to integrate these APIs, we ensure they comply with equivalent data protection standards and establish appropriate data processing agreements.

5. Data Sharing and Disclosure

We do not sell or share your personal information with third parties, except in the following cases:

• Service Provision:
  With certified external providers who meet our security and privacy standards, necessary to offer our services through WhatsApp, Instagram, and Messenger.

• Legal Obligations:
  When disclosure is required by law, regulation, or legal process.

• Protection of Rights:
  To protect the rights, property, or safety of our company, our users, or others.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access and Rectification:
  To request access to, update, or correct your personal data.

• Deletion or Restriction:
  To request the deletion or limitation of the use of your data.

• Objection and Withdrawal of Consent:
  To object to the processing of your data or withdraw your consent, without affecting the lawfulness of processing based on consent before its withdrawal.

• Exercising Rights:
  To contact us through the channels provided in Section 8 to exercise any of these rights.

7. Cookies and Tracking Technologies

Our website and services may use cookies or similar tracking technologies to enhance your experience. Please refer to our [Cookie Policy] for more details on how we use these technologies and your options for managing them.

8. Contact Information

If you have questions or concerns about this Privacy Policy or our data handling practices, please contact us at:

• Email: gonzims@gmail.com
• Address: Monseñor A. Maricevich, Fernando de la Mora, Paraguay, 001526
• Phone: +595 994 830175

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy regularly.

10. Consent

By using our services and communicating with us through WhatsApp, Instagram, or Messenger, you consent to the collection and use of your personal data as described in this Privacy Policy.